PILGRIM PRIVACY STATEMENT
Last updated 22 April 2021
INTRODUCTION
Fish Lane Hot Yoga Pty Ltd (Australian Company Number 645 402 697) trading as Pilgrim Hot Yoga (collectively referred to as “Pilgrim”, “us” or “we”) respect the privacy and security of your Personal Information, as defined below, and comply with the requirements of the Australian Privacy Principles (“APP”) under the Privacy Act 1988 (Cth) (“the Act”).
This Privacy Policy explains in general terms how Pilgrim handles your Personal Information.
You may be able to deal with us without identifying yourself (i.e. anonymously or by using a pseudonym) in certain circumstances. If you wish to do so, please contact us to find out if this is practicable in your circumstances. However, if you do not provide us with the Personal Information we have requested, we may not be able to complete or fulfill the purpose for which we collect the information, including providing our services.
By visiting our website, using any of our services or otherwise providing us with your Personal Information (or authorising it to be provided to us by someone else), you agree to your Personal Information being collected and handled as set out in this Privacy Policy.
WHAT PERSONAL INFORMATION DO WE COLLECT AND HOLD?
Under the Act Personal Information is defined as information or an opinion about an identified individual, or an individual that is reasonably identifiable, in whatever form and regardless of whether it is true or not (‘Personal Information’). The Act also defines a subset of Personal Information as sensitive information (for example health records, racial or ethnic origin, religious beliefs, criminal records).
We may also collect and hold certain sensitive information that is reasonably necessary for the provision of our services, for example relevant information that you have provided about your health. If you provide us with any sensitive information, you consent to us collecting that information and handling it in accordance with this Privacy Policy.
HOW WE COLLECT PERSONAL INFORMATION
We may collect Personal Information about you directly when you deal with us over the telephone, send us correspondence, have contact with us in person, visit our website, our Pilgrim App or complete hard copy or online forms.
Regardless of how it is collected, we handle Personal Information in accordance with this Privacy Policy.
WHY WE COLLECT, HOLD AND USE PERSONAL INFORMATION
We collect, hold and use your Personal Information for the purposes for which it is provided to us (which will usually be obvious at the time of collection), related purposes or as permitted or required by law.
We generally use information automatically collected by cookies and other tracking technology to identify you as a valid user, ensure that no one else can sign on simultaneously with your account from another computer and help us serve you better based on your registration preferences. We may also use cookies to help us facilitate any promotions or surveys that we provide.
If you wish to access the Personal Information we hold about you or to update or correct it, you can either do so by emailing us at [email protected] or by speaking with Pilgrim staff at the studio. We may require you to verify your identity and specify what information you require.
SECURITY OF PERSONAL INFORMATION
We take reasonable steps to protect any Personal Information that we hold from misuse, interference and loss and from unauthorised access, alteration and disclosure.
However, data protection measures are never completely secure and, despite the measures we have put in place, we cannot guarantee the security of your Personal Information. You must take care to protect your Personal Information (for example, by protecting any usernames and passwords). You should notify us as soon as possible if you become aware of any security breaches.
DIRECT MARKETING
When you register as a member on our websites, you will be given a choice as to whether you want to receive e-mail messages from us, including newsletters, announcements and e-mail communications about our latest news, products or services. To the extent the relevant local law requires us to seek your consent, we will only send such messages to you if you opt-in.
If you do not wish to receive direct calls or materials, you may use the unsubscribe facility in the marketing communication or contact our studio manager via email, phone or in person at the studio.
THIRD PARTIES
Pilgrim uses MindBody software.
MindBody’s Privacy Policy is located here https://company.mindbodyonline.com/legal/privacy-policy.
PRIVACY & SITE CHANGES
PILGRIM may update this Privacy Policy from time to time so please review it periodically for changes. If the changes are significant or substantive, they will either be advised to you in writing or posted on our websites at www.Pilgrim.com.au.
OUR CONTACT DETAILS
If you have a query relating to this Privacy Policy or wish to make a complaint, please contact us using the following contact details:
Pilgrim Hot Yoga
Fish Lane | Town Square
79 Hope Street, South Brisbane, QLD 4101
MORE INFORMATION
For more information about the Privacy Act in Australia and protecting your privacy, visit the (external link) website below:
www.privacy.gov.au